Privacy Policy

Privacy Policy


At Protopixel S.L. ("ProtoPixel", “We/Us”, “Company”) we offer software solutions for lighting design, deploy and control transforming your lighting ideas into a reality (“Services”).

We are committed to protecting the privacy of all users (“You/r”, the “User”) of our website (the “Website”) and services described below. This Privacy Policy explains our practices regarding the use of personal data collected and processed through using the Website and when We provide online services for remote managing (“My Ppx Services”) Your ProtoPixel Products (“ProtoPixel Products”) and supporting your optimal experience using our ProtoPixel Products.


We collect certain personal data for the purpose of communicating with you and offering and providing our Services. We maintain the security and confidentiality of your data in accordance with the applicable law and we do not disclose your personal data except as required to provide our Services.

By completing and submitting your personal data to ProtoPixel via any online Contact form, you declare to have read and accepted the terms of this Privacy Policy. Without prejudice to the foregoing, you expressly and unequivocally consent to the collection and processing of your personal data (as identified below) by us in accordance with the indicated purposes.

Please read the text below carefully for the full details of this Privacy Policy.


The entity responsible for your data is ProtoPixel S.L. with CIF Number B66460387 domiciled at Pere IV street, N.º 78 - P. 2 PTA. 1, Barcelona, C.P. 08005, Barcelona, Spain. All communications regarding the processing of your personal data shall be directed to [email protected].


The following data is processed by ProtoPixel as Data Controller

Data collected

Legitimate basis


Navigation: IP and other characteristics of navigation (e.g., location and/or device) derived from the use of cookies or similar technologies used on the Website. You can find more information in our Cookie Policy.

Express consent

Legitime Interest

Understand our Users and improve our Website and Platform. For more details please consult our Cookie Policy.

Contact forms: When you contact Us by the contact form, email or similar communication means, we will collect the following information: name, surname, email address and the content of the message in order to attend your comments, requests, suggestions, etc.

Express consent.

Attend and answer User`s questions, comments and suggestions through the means of contact they have provided us with through the contact form.

Additionally, we may process this data for statistical studies through pseudonymization and even anonymization techniques, such as data aggregation, preventing this subsequent processing from identifying Users individually.

Chatbot: When you contact Us by the Chatbot, we will collect the following information: the content of the message in order to attend your request that include your name, surname and email.

Performing contract with You

Legitime Interest

Attend and answer User`s questions, comments and suggestions.

CV professional data: When you contact Us sending your personal data and experience through the contact form, email or similar communication means, we will collect the following information: name, surname, email address, the content of the User message and the attached CV file in order to attend your request

Express consent

Knowing your professional skills in order to match them with vacant positions

Demo: When you contact Us asking for a Demo, we will collect the following information: Name, Representation Company, City, Mail, phone, message content.

Express consent

Contacting you and offering our services.

Free trial ProtoPixel Create: Name, Email. Company name

Express consent

Performing contract with You

Providing our services to you (as described in the Terms.)

Showcases: When we refer to showcases, we may collect the following information: Photographs, Name, Surname of designers, producers.

Express consent

Enable the publication of showcases and success stories on the Website.

Newsletter Marketing. Mail

Express consent

Keep you up to date with our product and service offerings including our community activities, and send you information, offers, promotions or commercial communications in general, relating to our activities, products and services


The following data is processed by ProtoPixel as Data Controller

Registration Data: on registering for My ProtoPixel Web Services, we will collect the following personal data about you: name, surname and email address. Email is mandatory and if it is not provided, your account (the “Account”) cannot be created.

Performing our contract with you (that is, our license agreement) to provide you with My Ppx Services, or to take steps at your request before entering into such a contract.

Performing our contract.

Communications with you,

Managing your My ProtoPixel Account.

Providing our My Ppx Services to you (as described in the Terms).

Payment Data. Our payment providers collect certain payment data which is processed according to their terms and privacy policy which is provided to you during the payment process.

Performing our contract with you (that is, our license agreement) to provide you with My Ppx Services, or to take steps at your request before entering into such a contract.

Performing our contract.

Providing My Ppx Services to you (as described in the Terms).


We use third-party technology services for providing our Website, contacting you and providing services. These entities may be located in jurisdictions that generally do not provide adequate safeguards in relation to the processing of personal data. For all entities that are not part of the European Economic Area (EEA), we have signed contracts with those entities that do include such safeguards, including the European Commission's model clauses.




Privacy Policy

DigitalOcean, LLC.

Web Hosting


Stripe, Inc.

Payment Processor


Zendesk, Inc.

Chatbot service



Login Service


You can contact Us to consult or obtain copies of these agreements.


We process your personal data confidentiality in accordance with the applicable legislation. Unless stated otherwise, your personal data will not be provided to third parties. Specifically, we disclose your data as follows:

  • We can give access to your personal data to our service providers under contracts for the provision of services in favour of the Company such as hosting services, databases, email, payments processors or similar. We require that all third parties respect the security of your personal data and treat them in accordance with the law. We do not allow our external service providers to use your personal data for their own purposes and we only allow them to process your personal data for specific purposes and in accordance with our instructions.

  • We can make the personal data available to any third party interested in buying or buying Protopixel S.L., or a part of the business and, consequently, give access to any national or international auditors to carry out their "due diligence".

  • We can make the data available to the authorities to investigate suspicions of fraud, harassment or other violations of any law, rule or regulation, or the policies of the Website.


We only keep your personal data for as long as it is necessary to fulfil the purposes for which we have collected them, even to comply with legal, accounting or information requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the purposes for which we process your personal data if we can achieve those purposes through other means and the applicable legal requirements.


We undertake to adopt the necessary technical and organizational measures in accordance with the regulations in force so as to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication of or access to such personal data. Personal data will be treated as confidential by the data controller, who undertakes to inform and ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.


You have rights under data protection laws in relation to your personal data. Specifically, you have the right to access, correct, request erasure, object to processing, request portability and restrict processing and for any processing that is based on your consent, you may withdraw that consent. These rights may be effective by contacting us at [email protected]

You also have the right to make any complaint to the competent authority, in this case, the Spanish Data Protection Agency (AEPD), C/. Jorge Juan, 6, 28001 Madrid, Spain, but please contact us first.


When subscribing to our newsletter or Login to My PPX Services, you will receive electronic commercial communications in accordance with applicable law, including alerts, notifications, newsletters, offers and promotions about our Services. If you do not wish to receive information related to the ProtoPixel Services, you may unsubscribe from any of our "Unsubscribe" communications or let us know by sending a notification to [email protected]


Accuracy. It is important that the personal data we hold about you is accurate and current. You are responsible for the accuracy of the information you provide to us, and you are expected to update any information you provide us with.

Prohibited data: In all events, it is forbidden to submit to us or upload any data that contains sensitive personal data that is related to identifiable persons such as: your and/or a third party's racial origin, membership of a trade union, religion, ideology, or sexual life; your and/or a third party's health; or your and/or a third party's commission of criminal offences or involvement in criminal proceedings, and associated penalties or fines.

Changes. We reserve the right to amend the terms of this Privacy Policy and will notify you by providing clear notice of these changes by email or on our website, and in this Privacy Policy. If you continue to use and/or access our Website after such update, you will be deemed to accept the new terms. If you do not accept the update, please notify us and we will terminate any account you may have with us and remove any of your personal data (except as required to be maintained for legal purposes), and you will not be able to continue to use services to which you have subscribed.

Applicable law. Unless a specific local regulation sets forth to the contrary, the Privacy Policy is governed by the laws of Spain.