Privacy policy

Introduction and Data Controller

The purpose of this Privacy Policy is to explain how Protopixel, S.L.U., in accordance with Regulation (EU) 2016/679 (the “GDPR”) and in its capacity as data controller, processes personal data collected through the website www.protopixel.io and the My Ppx remote management online services (the “Website”).The data controller is Protopixel, S.L.U., with Spanish Tax Identification Number (NIF) B66460387 and registered office at C/ Bilbao, 75, Floor 3, Door 1, 08005 Barcelona, Spain (“Protopixel”). For any questions regarding the processing of your personal data, you may contact us at [email protected].

Purposes of Processing

Protopixel only collects the data necessary to provide and deliver its services. In particular, the data we may collect include: (i) identification and contact details (first name, surname, email address, telephone number, company, city and professional profile); (ii) browsing data (IP address and cookies); (iii) professional information, such as the CV you may send us; and (iv) payment data, which are processed directly by our payment service providers.Protopixel processes your personal data for the following purposes:

Managing the services: providing you with the My Ppx services and free trials of ProtoPixel Create, managing your account and payments, and communicating with you regarding the service (including technical, security-related and administrative notices).
Responding to your requests: handling enquiries and requests submitted through our forms, by email, through demo requests or via our chatbot.
Sending commercial communications: sending you, by email, news, updates, offers, information about events and commercial information concerning products and services offered by Protopixel and other companies belonging to the same corporate group. Such communications may be segmented according to your professional profile. For this purpose, Protopixel may disclose your name, company, email address and professional profile to those companies. Likewise, we may receive the same information from other companies within our group in order to send you Protopixel marketing communications. We will use such information exclusively for these communications and will keep it separate from our other databases.
Assessing job applications: evaluating your application if you send us your CV.
Publishing success stories (showcases): publishing success stories on the Website if you participate in them.
Website analytics and improvement: analysing how the Website is used for statistical purposes and to improve it.
Disclosure to public authorities: disclosing personal data to public bodies and authorities when legally required to do so.

Please note that you may object to receiving commercial communications at any time and through any channel, either by using the unsubscribe link included in each communication or by contacting us at [email protected]

Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:1. Performance of a contract: the performance of the contract you have entered into with Protopixel, or the implementation of pre-contractual measures at your request (Purpose 1 and, in relation to requests for information or demos, Purpose 2).2. Consent: your freely given, specific, informed and unambiguous consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to its withdrawal (Purposes 3 to 5 and, where applicable, non-essential cookies). For Purpose 3, where you have given your consent, such consent also covers the receipt of communications from other companies within the group and the disclosure of your personal data to those companies.3. Legitimate interests: Protopixel's legitimate interest in responding to your enquiries through the chatbot (Purpose 2), improving the Website (Purpose 6), and sending its customers commercial communications about products and services similar to those they have already purchased or contracted, in accordance with applicable regulations and subject to your right to object at any time.4. Compliance with legal obligations: compliance with applicable legal obligations, including tax obligations and the disclosure of information to public authorities (Purpose 7).If you do not provide us with your personal data, or if you provide incorrect or incomplete information, we may be unable to process your request or provide the relevant service.

Source of the Data

If you registered on the website of another company within our corporate group and agreed to receive communications from companies belonging to the group, that company will share your name, company, email address and professional profile with us.We will use this information exclusively to send you our newsletter and other Protopixel commercial communications, and we will keep it separate from our other databases.The legal basis for this processing is your consent (Article 6(1)(a) GDPR), which you may withdraw at any time by clicking the “Unsubscribe” link or by contacting us at [email protected].Your unsubscribe request will apply only to communications sent by Protopixel.

Cookies and Similar Technologies

We use cookies and other technologies to collect and process browsing data and improve your experience. For detailed information about the cookies we use, please refer to the Website's Cookie Policy.

Recipients of Personal Data

Your personal data may be disclosed to third parties in the following circumstances:

Other companies within our corporate group, so that they may send you, with your consent, commercial information about their products and services. These companies will act as independent data controllers in relation to their own communications. If you unsubscribe from communications sent by one company, your unsubscribe request will apply only to that company. If you wish to unsubscribe from all communications sent by companies within the group, please contact [email protected].
Service providers engaged by Protopixel, including providers of hosting, payment processing, chatbot, authentication, email and contact management services. We have entered into the corresponding data processing agreements with these providers to ensure that your personal data are processed in accordance with the GDPR.
Any third party interested in acquiring Protopixel or part of its business, as well as their auditors, for the purposes of conducting a due diligence audit.
Public authorities and government bodies, whenever disclosure is required by law.

Some of these recipients may be located outside the European Economic Area (EEA), for example, in the United States. In such cases, Protopixel implements the appropriate safeguards in accordance with applicable legislation, such as the Standard Contractual Clauses approved by the European Commission. You may request a copy of these safeguards by contacting [email protected].In all cases, Protopixel implements the technical and organisational measures necessary to ensure the security, integrity and confidentiality of personal data, in accordance with the GDPR.

Data Retention Period

Protopixel will retain your personal data only for as long as necessary to fulfil the purpose for which they were collected and to comply with applicable legal requirements.Once the relevant purpose has been fulfilled, your personal data will be restricted (blocked) for the period during which legal claims may arise. Once the applicable limitation period has expired, the data will be deleted.Personal data processed for the purpose of sending commercial communications will be retained until you withdraw your consent or unsubscribe. We will retain your email address on an exclusion list to ensure that no further communications are sent to you.

Use of Social Media

Protopixel maintains profiles on social media platforms. The processing of followers' personal data will be governed by the privacy policies of those platforms. However, Protopixel may process such data to inform followers about its activities, products and services, to the extent permitted by the relevant social media platform.

Users' Rights

You may exercise the rights of access, rectification, erasure, objection, restriction of processing and data portability recognised under the GDPR at any time. You may also withdraw your consent at any time.To exercise any of these rights, please contact us at [email protected].In any event, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) at www.aepd.es, without prejudice to your right to contact us beforehand.

Artificial Intelligence and AI-Generated Content

In the course of providing its services, Protopixel may use artificial intelligence systems.Where technically feasible, interactions involving such systems will be identified as being generated or assisted by artificial intelligence, in accordance with Article 50 of Regulation (EU) 2024/1689 (the “AI Act”).The processing of personal data arising from the use of these tools is carried out subject to the same safeguards and legal bases described in this Privacy Policy.The Website may include images or other content generated or modified using artificial intelligence tools. Where this is the case, and where such content could be misleading as to its origin, it will be identified in accordance with Article 50 of the AI Act.

Amendments to the Privacy Policy

This Privacy Policy is available on the Website.If we make any material changes to this Privacy Policy, we will notify you by email or through the Website, thereby fulfilling our information obligations under the GDPR.