Privacy policy
Introduction
At Protopixel S.L.U. ("Protopixel", “We/Us”, “Company”) we offer software solutions for lighting design, deploy and control transforming your lighting ideas into a reality (“Services”).We are committed to protecting the privacy of all users (“You/r”, the “User”) of our website www.protopixel.io (the “Website”) and services described below. This Privacy Policy explains our practices regarding the use of personal data collected and processed through using the Website and when We provide online services for remote managing (“My Ppx Services”) Your Protopixel Products (“Protopixel Products”) and supporting your optimal experience using our Protopixel Products.Summary
We collect certain personal data for the purpose of communicating with you and offering and providing our Services. We maintain the security and confidentiality of your data in accordance with the applicable law and we do not disclose your personal data except as required to provide our Services.By completing and submitting your personal data to ProtoPixel via any online Contact form, you declare to have read and accepted the terms of this Privacy Policy. Without prejudice to the foregoing, you expressly and unequivocally consent to the collection and processing of your personal data (as identified below) by us in accordance with the indicated purposes.Please read the text below carefully for the full details of this Privacy Policy.1. GENERAL INFORMATION ABOUT US
The entity responsible for your data is Protopixel S.L.U. with CIF Number B66460387 domiciled at Bilbao street, N.º 75 - P. 3 PTA. 1, Barcelona, C.P. 08005, Barcelona, Spain. All communications regarding the processing of your personal data shall be directed to .
2. DATA PROCESSED THROUGH USING THE WEBSITE
We collect and process personal data for the purposes described below. Depending on the processing activity, we rely on your consent, our legitimate interests, or the performance of a contract with you.
Website Navigation
When you browse or interact with our Website, we may collect your IP address and other information relating to your navigation and use of the Website. This may include information about your location and other characteristics derived through the use of cookies or similar technologies.We process this information on the basis of your express consent and, where applicable, our legitimate interests, in order to understand how users interact with our Website and to improve the Website and our services.For further information about our use of cookies and similar technologies, please refer to our Cookie Policy.Contact Forms and Other Communications
When you contact us through a contact form, email, or another similar means of communication, we may collect your name, surname, email address, and the content of your message.We process this information on the basis of your express consent in order to respond to your questions, comments, requests, and suggestions.We may also process this information for statistical analysis. Where appropriate, we may apply pseudonymization, anonymization, data aggregation, or other similar techniques to prevent the resulting information from identifying you individually.Chatbot
When you contact us through our Chatbot, we may collect the content of your messages, as well as your name, surname, and email address, where provided.We process this information on the basis of your express consent and, where applicable, our legitimate interests, in order to respond to your questions, requests, comments, and suggestions.CV and Professional Data
When you provide us with your personal and professional information through a contact form, email, or similar means of communication, we may collect your name, surname, email address, the content of your message, and the CV or other professional documentation you provide.We process this information on the basis of your express consent in order to understand your professional skills and experience and to assess their suitability in relation to available positions.Demo Requests
When you contact us to request a demo, we may collect your name, the company you represent, city, email address, telephone number, and the content of your message.We process this information on the basis of your express consent in order to contact you regarding your request and provide information about our services.Free Trial of ProtoPixel Create
When you request or register for a free trial of ProtoPixel Create, we may collect your name, email address, and company name.We process this information on the basis of your express consent and, where applicable, for the performance of a contract with you, in order to provide you with the requested services in accordance with the applicable terms and conditions.Showcases
When we feature or refer to showcases on our Website, we may collect and use photographs and the names and surnames of designers and producers associated with those showcases.We process this information on the basis of your express consent in order to publish showcases and success stories on our Website.Newsletter and Marketing Communications
If you subscribe to our newsletter or other marketing communications, we may collect and process your email address.We process this information on the basis of your express consent in order to keep you informed about our products and services, community activities, offers, promotions, and other marketing or commercial communications relating to our activities, products, and services.3. DATA PROCESSED WHEN WE PROVIDE MY PROTOPIXEL SERVICES
(“MyPPX Services”)
The following data is processed by Protopixel as Data Controller:
Registration and My ProtoPixel Account
When you register for My ProtoPixel Web Services, we collect your name, surname, and email address. Your email address is required to create your Account. We process this data to manage your Account, communicate with you, and provide the My Ppx Services described in the applicable Terms. The legal basis is the performance of our contract with you, or taking steps at your request before entering into such a contract.Payment Data
Our payment providers may collect and process certain payment data in accordance with their own terms and privacy policies, which are provided during the payment process. We process relevant payment data on the basis of the performance of our contract with you to provide the My Ppx Services described in the applicable Terms.4. INTERNATIONAL TRANSFERS (THIRD PARTY SERVICE PROVIDERS)
We use third-party technology services for providing our Website, contacting you and providing services. These entities may be located in jurisdictions that generally do not provide adequate safeguards in relation to the processing of personal data. For all entities that are not part of the European Economic Area (EEA), we have signed contracts with those entities that do include such safeguards, including the European Commission's model clauses.DigitalOcean, LLC.Service: Web hosting
Territory: USA
Privacy Policy: Stripe, Inc.Service: Payment processing
Territory: USA
Privacy Policy: Zendesk, Inc.Service: Chatbot service
Territory: USA
Privacy Policy: FirebaseService: Login service
Territory: USA
Privacy Policy: You can contact Us to consult or obtain copies of these agreements.
Territory: USA
Privacy Policy: Stripe, Inc.Service: Payment processing
Territory: USA
Privacy Policy: Zendesk, Inc.Service: Chatbot service
Territory: USA
Privacy Policy: FirebaseService: Login service
Territory: USA
Privacy Policy: You can contact Us to consult or obtain copies of these agreements.
5. DISCLOSURE
We process your personal data confidentiality in accordance with the applicable legislation. Unless stated otherwise, your personal data will not be provided to third parties. Specifically, we disclose your data as follows:
- We can give access to your personal data to our service providers under contracts for the provision of services in favour of the Company such as hosting services, databases, email, payments processors or similar. We require that all third parties respect the security of your personal data and treat them in accordance with the law. We do not allow our external service providers to use your personal data for their own purposes and we only allow them to process your personal data for specific purposes and in accordance with our instructions.
- We can make the personal data available to any third party interested in buying or buying Protopixel S.L., or a part of the business and, consequently, give access to any national or international auditors to carry out their "due diligence".
- We can make the data available to the authorities to investigate suspicions of fraud, harassment or other violations of any law, rule or regulation, or the policies of the Website.
6. DATA RETENTION
We only keep your personal data for as long as it is necessary to fulfil the purposes for which we have collected them, even to comply with legal, accounting or information requirements.To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the purposes for which we process your personal data if we can achieve those purposes through other means and the applicable legal requirements.
7. SECURITY MEASURES
We undertake to adopt the necessary technical and organizational measures in accordance with the regulations in force so as to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication of or access to such personal data. Personal data will be treated as confidential by the data controller, who undertakes to inform and ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.
8. YOUR RIGHTS
You have rights under data protection laws in relation to your personal data. Specifically, you have the right to access, correct, request erasure, object to processing, request portability and restrict processing and for any processing that is based on your consent, you may withdraw that consent. These rights may be effective by contacting us atYou also have the right to make any complaint to the competent authority, in this case, the Spanish Data Protection Agency (AEPD), C/. Jorge Juan, 6, 28001 Madrid, Spain, but please contact us first.
9. COMMERCIAL COMMUNICATIONS
When subscribing to our newsletter or Login to My PPX Services, you will receive electronic commercial communications in accordance with applicable law, including alerts, notifications, newsletters, offers and promotions about our Services. If you do not wish to receive information related to the ProtoPixel Services, you may unsubscribe from any of our "Unsubscribe" communications or let us know by sending a notification to